Crunch Specific FAQs

Have a look through these FAQs. If you can't find the answer to your question, you can contact us or Crunch in a number of ways:

In your Crunch account, navigate to the Crunch Connect section and activate Tripcatcher in the list of available integrations.

In your Crunch account, navigate to the Crunch Connect section and deactivate Tripcatcher in the list of available integrations.

If you are a Crunch Professional client, then you get a free Tripcatcher account :)

Once a trip has been saved on your phone app, it will be published directly to your Crunch Expenses.

When you save a trip from the Tripcatcher web app it will automatically be published to Expenses in your Crunch account. The trip will also be saved in Tripcatcher on the History page. You can edit the trip in your Crunch account as normal.

You can claim 5 pence per mile per passenger providing your passengers are employed in the same company as you. You can only claim for passengers if you were in a car or a van.

VAT on fuel expenses are not currently available for Crunch clients.

On the Login form, there is link for you to click to reset your password. Click this link and a new form will be displayed for you to enter your Tripcatcher email address.

An email will be sent to you at your Tripcatcher email address with a link in it. Click the link and you will be taken to a screen to enter your new password. If the link does not work, copy and paste it into the browser.

The email should arrive within a few minutes. If you do not receive the email check your junk and spam folders for a message from tripcatcherapp.com. If you do not find the email in your spam or junk folder then send an email to support@tripcatcherapp.com requesting a re-send.

It is recommended that you do not delete or re-name the Supplier "Tripcatcher". If you delete the Supplier "Tripcatcher" you will not be able to save trips from Tripcatcher to Crunch.

If you delete the Supplier "Tripcatcher" and try to save a trip you will get the error message "Trip Not Saved: Error:http 400". To fix this you need to:

  1. Go into Crunch Connect and de-activate your Tripcatcher account;
  2. Now activate Tripcatcher again. This will create a new Tripcatcher Supplier. Do not delete it or rename it;
  3. Delete the Tripcatcher phone app, re-install it and login again;
  4. Tripcatcher should now work.

A saved trip will need to be deleted from Tripcatcher and also from Crunch. The instructions below are how to delete from Tripcatcher, you will als need to delete the same trip in Crunch otherwise the two systems will be out of sync.

  1. Login to Tripcatcher through a browser (not the phone app);
  2. Go to the History page and locate the trip;
  3. Click on the dustbin on the right hand side of the trip information;
  4. This will bring up the delete confirmation box, click the “Delete” button and the trip will be deleted in Tripcatcher;
  5. The Tripcatcher mileage counter (on the settings page) will also be updated with the new mileage, as will the History page summary.