Terms and Conditions

These are the Terms and Conditions for Tripcatcher.

Last updated: 13 May 2026

1. About these terms

These terms are a contract between you and Tripcatcher Ltd.

Tripcatcher Ltd is a company registered in England and Wales (company number 8927861). Our registered office is at Epsilon House, The Square, Gloucester Business Park, Gloucester, Gloucestershire, GL3 4AD, United Kingdom. Where these terms say “we”, “us” or “our”, that means Tripcatcher Ltd.

Tripcatcher is the mileage tracking service we provide at www.tripcatcherapp.com and through the Tripcatcher mobile app. Where these terms say “the service”, that’s what we mean.

User, Admin, and Subscriber. In these terms, a User is anyone with a Tripcatcher account. An Admin is a User the Subscriber has given admin privileges to, such as the ability to invite other Users. A Subscriber is a User who pays for an account; all Subscribers are also Admins. A Subscriber may pay for their own account, and may also pay for other Users’ accounts they have authorised.

In a multi-user account, a single Subscriber pays for their own access plus access for other Users they have authorised. A solo account has only one User, who is also the Subscriber.

Where these terms say “you” or “your”, they mean the User. Where a clause applies only to Subscribers (for example, payment and account transfer), it says “Subscriber” so it’s clear. Where a clause applies to Admins (for example, inviting other Users), it says “Admin”.

By creating an account, you agree to these terms. When you sign up, we ask you to confirm you have read and agreed to these terms. If you do not agree, you cannot use the service.

Privacy Policy. Our Privacy Policy explains what personal data we collect and what we do with it. The Privacy Policy is part of your contract with us. You can read it at https://www.tripcatcherapp.com/privacy-policy/.

2. The service

Tripcatcher is software that helps you track and manage business mileage. You can use it to:

  • Log trips manually, or have the mobile app track them automatically using GPS.
  • Calculate mileage expenses using HMRC’s published rates (Approved Mileage Allowance Payments for personal vehicles; Advisory Fuel Rates and Advisory Electric Rates for company vehicles) or your own custom rates.
  • Generate reports of your mileage in PDF, CSV or Excel.
  • Publish mileage expenses directly to bookkeeping and accounting platforms we have integrations with, including Dext, Xero and Crunch.

The service is available through:

  • The Tripcatcher website at www.tripcatcherapp.com.
  • The Tripcatcher mobile app on iOS (in the Apple App Store as “Tripcatcherapp”) and Android (in the Google Play Store as “Tripcatcher”).

Tripcatcher is designed for business use. If you are a consumer, your statutory consumer rights are unaffected by these terms.

3. Your account

Getting a Tripcatcher account. You can get a Tripcatcher account in two ways:

  • As a Subscriber: sign up at www.tripcatcherapp.com or through Xero.
  • As a User: accept an invitation from a Subscriber or Admin.

Whichever way you join, you must:

  • Provide accurate, current and complete information.
  • Keep that information up to date if it changes.
  • Be at least 16 years old.

Keeping your account secure. You are responsible for keeping your password secure. Do not let anyone else use your account. Each account can only be logged in from one browser at a time. If you think someone has had unauthorised access to your account, or your password has been compromised, contact us straight away at support@tripcatcherapp.com.

Subscribers, Admins, and Users in multi-user accounts. If you are a Subscriber paying for a multi-user account, or an Admin authorised by the Subscriber, you can add and remove Users at any time through the service’s user management features.

4. How you can use the service

You can use Tripcatcher for any lawful business purpose. You must not:

  • Use the service in any way that breaks the law, or that helps anyone else break the law.
  • Use the service to harm anyone, including by harassment, fraud, or violation of someone else’s rights.
  • Impersonate another person or organisation.
  • Try to access parts of the service you are not authorised to access, including other Users’ accounts or our systems.
  • Try to disable, damage, or interfere with the service, or with how anyone else uses it.
  • Copy, modify, or reverse-engineer the service or any part of it, except where the law specifically allows you to.
  • Scrape, harvest, or systematically extract data from the service.
  • Use the service to send spam or unsolicited messages.

Adding data to the service. When you log trips or other information, you must do so honestly. Do not enter false or misleading data — for example, claiming mileage you did not travel.

Safety while driving. Do not use the mobile app while driving in a way that puts you or anyone else at risk. The GPS tracking feature is designed to run in the background while you drive — set it up before you start, not while you are moving.

5. Subscriptions, fees and payment

This section applies to Subscribers only — it covers payment, billing, and how to cancel.

What you pay. The price for a Tripcatcher subscription is shown on www.tripcatcherapp.com. Prices are in pounds sterling and exclude VAT. VAT is added to your invoice at the current rate.

Tripcatcher offers two subscription types:

  • Solo subscription — for Subscribers paying for their own account only. You can choose monthly or annual billing.
  • Multi-user subscription (also known as our Partner Subscription) — for Subscribers paying for additional Users, such as their staff or clients. Often an employer, accountant, or bookkeeper. Billed monthly.

Free trial. When you start a new subscription, you get a 14-day free trial. We ask for your card details when you start the trial, but you are not charged during the trial period. If you do not cancel before the trial ends, your subscription starts and we charge your card.

You can cancel during the trial through the account page in the web app, or by emailing us at support@tripcatcherapp.com. If you cancel during the trial, you are not charged.

How payment works. We use Stripe to process payments. When you enter your card details, they go directly to Stripe — they do not pass through our servers. We do not store your full card number.

Stripe shares limited information with us so we can manage your subscription: the last 4 digits of your card, the card brand and country, the expiry date, and a record of payments and any failed transactions.

When you are charged. Your card is first charged at the end of your 14-day free trial. After that:

  • Monthly subscriptions are charged on the same day each month.
  • Annual subscriptions are charged on the same day each year.

Renewal. Your subscription renews automatically at the end of each period — every month for monthly subscriptions, every year for annual. We charge your card on the renewal date.

If you do not want your subscription to renew, cancel before the renewal date. You can cancel through the account page in the web app, or by emailing us at support@tripcatcherapp.com. Periods of inactivity do not stop your subscription renewing — you must cancel if you no longer need the service.

Cancellation. When you cancel, you keep access to the service until the end of the period you’ve paid for, and your subscription does not renew after that. We do not refund the unused part of the period.

If you change your mind during the period and want to keep your subscription, contact us at support@tripcatcherapp.com.

Failed payments. If we cannot charge your card on the renewal date, we will email you and try again over the next two weeks. Your access continues during this period. If we still cannot collect payment after two weeks, your subscription ends.

Changes to fees. We may change our prices from time to time. If we increase your subscription price, we will give you at least 30 days’ notice by email before the new price takes effect. The new price will apply at your next renewal. If you do not want to continue at the new price, cancel before that renewal date.

Refunds. We do not refund subscription fees when you cancel or when your subscription ends. If you believe you have been charged in error, contact us at support@tripcatcherapp.com and we will look into it.

6. Your data

Our Privacy Policy explains what personal data we collect, how we use it, and what your rights are. The Privacy Policy is part of your contract with us. You can read it at https://www.tripcatcherapp.com/privacy-policy/.

The data you put into Tripcatcher belongs to you. We do not claim ownership of your trips, mileage records, vehicle details, or any other content you create or upload.

Backups. We back up the service regularly so we can recover from technical problems. Backups are not a personal data export service — if you need a copy of your data, use the export features in the service or publish to your accounting partner.

7. The service is provided “as is”

The service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.

Warranties we exclude. To the fullest extent permitted by law, we exclude all warranties, conditions, representations and terms (whether express or implied by statute, common law, or otherwise) including, without limitation:

  • any implied warranties of satisfactory quality, fitness for a particular purpose, or non-infringement;
  • any warranty that the service will be uninterrupted, error-free, secure, or free from viruses or harmful components;
  • any warranty that the service, or any data, calculations, or outputs it produces (including HMRC mileage rate calculations), will be accurate, complete, current, or suitable for your business or tax purposes;
  • any warranty that integrations with third-party services (including Dext, Xero, and Crunch) will function correctly or remain available, as these depend on systems we do not control.

Your responsibility. You are responsible for checking what the service produces before you rely on it, including before submitting it to HMRC or your organisation.

What we do not exclude. Nothing in these terms excludes or limits any liability that cannot be excluded or limited by law. In particular, we do not exclude or limit our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • any other liability that cannot be excluded or limited under English law.

Section 8 sets out what we will do if something goes wrong despite these disclaimers.

8. Our liability to you

This section explains what we will do if something goes wrong with the service, and the limits of our liability.

What we will do. If you suffer a problem because of something we did wrong, we will use reasonable commercial endeavours to put the problem right where we can. Specifically:

  • If the service is unavailable, we will work to restore it as soon as reasonably practicable.
  • If your data is lost, corrupted, or otherwise affected, we will work to correct it.
  • If your account is wrongly suspended or closed, we will restore your access.

Putting things right is your sole and exclusive remedy in respect of any problem with the service.

Time limit. You must tell us about any problem within a reasonable time of becoming aware of it. We will not be obliged to provide a remedy under this section for problems first reported more than 3 months after they arose.

What is not affected by this section. Nothing in this section excludes or limits the liabilities listed in section 7’s “What we do not exclude” paragraph, including liability under UK GDPR Article 82 in respect of personal data.

9. Your liability to us

This section applies to Subscribers only. It covers what happens if someone outside Tripcatcher makes a formal legal claim against us — for example, a court action, a letter from solicitors, or a regulatory notice — because you have deliberately misused the service. We call that person or organisation a “third party”. We will review any claim that arrives and if it is without merit, reject it. If a claim is valid and we will incur costs defending it, you may be responsible for some of those costs.

What counts as deliberate misuse. This section applies if a third party makes a claim against us because you have deliberately misused Tripcatcher by:

  • breaking the rules in section 3 (Your account) or section 4 (How you can use the service); or
  • using the service for an unlawful purpose.

How we protect you. We must:

  • tell you about the claim in writing, within a reasonable time of becoming aware of it;
  • give you a chance to support defending the claim;
  • get your agreement before settling — and you must not unreasonably refuse.

When you are not responsible for our costs. You are not responsible for:

  • losses we caused through our own breach of these terms or our negligence;
  • losses caused by your reasonable use of the service in line with these terms.

What the law overrides. Some liabilities cannot be limited by law. If you commit fraud or fraudulent misrepresentation, you remain fully liable to us for that. The same applies to any other liability the law does not let us limit.

10. Intellectual property

Tripcatcher belongs to us. This includes the website, the mobile apps, and the Tripcatcher name and brand. The data you put into Tripcatcher belongs to you — see section 6 (Your data) for more on this.

Your licence to use Tripcatcher. You can use Tripcatcher to track and manage mileage expenses while your account is active. Your account is active while a valid subscription covers it — your own subscription if you are a Subscriber, or the Subscriber’s subscription if you are a User in a multi-user account. When the subscription ends, your right to use Tripcatcher ends. We do not give you any other rights to it.

Transferring a subscription (Subscribers). Your subscription is set up in your name. If you want to transfer the subscription to someone else — for example, if your business is sold, or if you’re leaving your employer and someone else is taking over the Tripcatcher account — contact us at support@tripcatcherapp.com. We will help you transfer the account so the new owner becomes the named Subscriber.

Our use of your data. You give us permission to use your data so we can provide the service to you. This permission ends when your account ends. Our Privacy Policy at https://www.tripcatcherapp.com/privacy-policy/ explains in more detail what we do with your data.

11. Ending the agreement

This section covers when we can end the agreement and what happens when it does. If you are a Subscriber and want to cancel your subscription, see section 5 (Subscriptions, fees and payment). If you are a User in a multi-user account and want to leave, contact your Subscriber — they manage who has access to the account.

When we can end the agreement. We can end the agreement immediately if you seriously breach these terms, for example:

For other breaches, we will give you at least 30 days’ notice and a chance to fix the problem before we end the agreement.

If we stop providing the service. We can end the agreement by stopping the service generally. If we do this, we will give you at least 30 days’ notice by email. During the notice period, you can continue using the service and export your data.

What happens when the agreement ends. When the agreement ends, your access to the service ends. Make sure you have published your expense claims to your accounting software and exported any data you want to keep before the agreement ends. After the agreement ends, your data is deleted in line with the retention periods set out in our Privacy Policy.

What carries on after the agreement ends. The end of the agreement does not affect any rights and obligations that arose while the agreement was active. Sections 6, 7, 8, 9, 10, 13 and 14 continue to apply.

12. Changes to these terms

How we change these terms. We may update these terms from time to time. We will let you know about significant changes through the service, by email, or in our newsletter. The latest version is always available on our website, with the date it was last updated.

If you do not accept the changes. If you do not accept a change, you can leave the service. If you are a Subscriber, cancel your subscription (see section 5). If you are a User in a multi-user account, contact your Subscriber to be removed from the account. Continued use after we publish a change means you accept it.

13. Other things you should know

Events outside our reasonable control. If we cannot perform our obligations under these terms because of an event outside our reasonable control, we are not in breach of these terms while the event continues. Examples include failure of essential third-party services such as our hosting, network, or database providers; major internet outages; natural disasters; war or civil unrest; government action; or cyber attacks on third-party infrastructure. We will tell you about the event as soon as we reasonably can, and resume performance as soon as practicable.

If part of these terms doesn’t apply. If a court finds that any part of these terms is invalid or unenforceable, the rest of these terms still applies.

Transferring the agreement. We can transfer this agreement to another company — for example, if our business is sold or restructured.

Third parties. A third party is anyone other than Tripcatcher or a holder of a Tripcatcher account. No third party has any right to enforce this agreement.

The whole agreement. These terms and our Privacy Policy are the whole agreement between us. Anything said or written outside these documents is not part of the agreement.

14. Governing law

This agreement is governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction over any disputes arising from or in connection with it.

15. Contact us

For more information about these terms, please contact us by email at support@tripcatcherapp.com.

We hope you enjoy using Tripcatcher!

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